Privacy Policy

Welcome to TechRetina Innovations Lab ("we," "our," or "us"). We are a software development company operating in the United Kingdom and Nigeria, providing custom software solutions, web development, mobile app development, and digital transformation services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (trthrive.com), use our services, or interact with us. This policy applies to all personal information collected by TechRetina Innovations Lab, whether collected online or offline.

By using our services, you consent to the collection and use of information in accordance with this Privacy Policy.

For the purposes of this Privacy Policy:

• SERVICE means the trthrive.com website and all software development services operated by TechRetina Innovations Lab
• PERSONAL DATA means data about a living individual who can be identified from those data
• USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure
• COOKIES are small files stored on your device (computer or mobile device)
• DATA CONTROLLER means TechRetina Innovations Lab, which determines the purposes and manner of processing personal data
• DATA PROCESSORS means third parties who process data on behalf of TechRetina Innovations Lab
• THE USER is the individual using our Service (corresponds to the Data Subject)

We collect several different types of information for various purposes to provide and improve our Service to you.

3.1 Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

3.2 Usage Data

We collect basic website analytics information that your browser sends when you visit our Service ("Usage Data"). This Usage Data may include:

• Your computer's Internet Protocol address (IP address)
• Browser type and version
• Device information and operating system
• Access times and pages visited
• Referring website addresses

Note: We use basic analytics to understand website usage and improve our services. We do not track individual users or create detailed user profiles.

3.3 Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Examples of Cookies we use:

• Session Cookies: We use Session Cookies to operate our Service
• Preference Cookies: We use Preference Cookies to remember your preferences and various settings
• Security Cookies: We use Security Cookies for security purposes
• Analytics Cookies: We use Analytics Cookies to analyze website usage and performance

Note: We use Cloudflare Turnstile for security verification, which may set cookies to prevent spam and abuse.

TechRetina Innovations Lab uses the collected data for various purposes:

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to:

• Contact Form Submissions: Retained for 2 years from submission date for follow-up and business purposes
• Quote Requests: Retained for 3 years from submission date for project follow-up
• Website Analytics: Retained for 2 years from collection
• Cloudflare Turnstile Data: Retained according to Cloudflare's retention policy (typically 30 days)
• Email Communications: Retained for 2 years from last contact

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service.

Data Deletion: You can request deletion of your personal data at any time by contacting us. We will delete your data within 30 days of your request, unless we are legally required to retain it longer.

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

As TechRetina Innovations Lab operates in both the UK and Nigeria, your data may be transferred between these jurisdictions. If you are located outside the UK or Nigeria and choose to provide information to us, please note that we transfer the data, including Personal Data, to our offices in the UK and Nigeria and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

TechRetina Innovations Lab will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

We may disclose personal information that we collect, or you provide:

7.1 Disclosure for Law Enforcement

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

7.2 Business Transaction

If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.

7.3 Other Cases

We may disclose your information also:

• To our subsidiaries and affiliates
• To contractors, service providers, and other third parties we use to support our business
• To fulfill the purpose for which you provide it
• To protect the rights, property, or safety of the Company, our customers, or others
• With your consent in any other cases

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

8.1 Technical Safeguards

• SSL/TLS encryption for data transmission
• Encrypted data storage and backup systems
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Firewall protection and intrusion detection

8.2 Administrative Safeguards

• Employee training on data protection
• Access controls and user authentication
• Regular security policy updates
• Incident response procedures

9.1 GDPR Rights (EU/UK Residents)

If you are a resident of the European Union (EU) or United Kingdom (UK), you have certain data protection rights, covered by GDPR and UK GDPR:

• Right to Access: Request access to your personal information
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request restriction of processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent at any time

9.2 Nigerian Data Protection Act Rights

Under the Nigerian Data Protection Act, you have the right to:

• Be informed about the collection and use of your personal data
• Access your personal data
• Rectify inaccurate personal data
• Request erasure of your personal data
• Object to processing of your personal data

9.3 Other Jurisdictions

If you are located in other jurisdictions with data protection laws, you may have additional rights. Please contact us to understand your specific rights based on your location.

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

10.1 Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service, including Google Analytics and other web analytics services.

10.2 Payment Processing

We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g., payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.

10.3 Cloud Services

We use cloud service providers for hosting, data storage, and other infrastructure services. These providers are required to maintain appropriate security measures and comply with applicable data protection laws.

Our Services are not intended for use by children under the age of 18 ("Child" or "Children").

We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.