Terms of Service

By contacting TechRetina Innovations Lab, requesting quotes, or engaging our software development services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms") and our Privacy Policy.

These Terms apply to all software development projects, consultations, and business interactions with TechRetina Innovations Lab. If you do not agree to these Terms, please do not engage our services.

TechRetina Innovations Lab provides custom software development services, including but not limited to:

• Custom web application development
• Mobile app development (iOS and Android)
• E-commerce website development
• Business website design and development
• Software consulting and technical advice
• Website maintenance and updates

We reserve the right to modify our service offerings or decline projects that are outside our expertise or capacity.

When engaging our services, you agree to:

• Provide accurate and complete project requirements
• Respond to communications within reasonable timeframes
• Provide necessary access to systems, data, or resources
• Make timely payments as agreed in project contracts
• Respect intellectual property rights and confidentiality

4.1 Our Intellectual Property

The Service and its original content, features, and functionality are owned by TechRetina Innovations Lab and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

4.2 Client Intellectual Property

We respect the intellectual property rights of our clients. Any custom software, code, or solutions developed specifically for a client remain the property of that client, subject to payment of all fees and compliance with these Terms.

4.3 License to Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use our Service for your internal business purposes.

5.1 Project Fees and Payment

Project fees are determined based on scope, complexity, and requirements. All fees are agreed upon before project commencement and are typically non-refundable once work begins.

5.2 Payment Schedule

• Small projects: Payment due upon completion
• Medium projects: 50% upfront, 50% upon completion
• Large projects: Milestone-based payments as agreed
• Payment terms: Net 7-14 days from invoice

5.3 Refund Policy

Refunds are considered on a case-by-case basis. Generally, refunds are not provided for completed work or services already rendered. Partial refunds may be considered for projects terminated early, minus work completed.

6.1 Service Availability

We strive to maintain high service availability, but we do not guarantee uninterrupted access to our Service. We may perform maintenance, updates, or modifications that may temporarily affect service availability.

6.2 Support Services

Support services are provided according to the terms specified in your service agreement. Standard support includes:

• Email support during business hours
• Bug fixes and technical assistance
• Documentation and training materials

6.3 Performance Standards

We commit to delivering services that meet industry standards and the specifications outlined in your project agreement.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TECHRETINA INNOVATIONS LAB SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business opportunities
• Data loss or corruption
• Business interruption
• Third-party claims

Our total liability for any claims arising from or related to these Terms or the Service shall not exceed the amount paid by you for the specific service giving rise to the claim.

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We comply with applicable data protection laws, including GDPR, UK GDPR, and Nigerian Data Protection Act. We implement appropriate technical and organizational measures to protect your data.

8.1 Data Processing

We process personal data only for legitimate business purposes and in accordance with applicable laws. We do not sell, rent, or trade your personal information to third parties.

8.2 Data Security

We implement industry-standard security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

9.1 Termination by You

You may terminate your use of our Service at any time by providing written notice. Termination does not relieve you of any payment obligations for services already rendered.

9.2 Termination by Us

We may terminate or suspend your access to our Service immediately, without prior notice, for any reason, including if you breach these Terms.

9.3 Effect of Termination

Upon termination, your right to use the Service will cease immediately. Provisions of these Terms that by their nature should survive termination shall survive.

10.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales (for UK operations) and the Federal Republic of Nigeria (for Nigeria operations), without regard to conflict of law principles.

10.2 Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through good faith negotiations first. If negotiations fail, disputes may be resolved through mediation or arbitration as agreed by both parties.

10.3 Jurisdiction

For UK-based disputes, jurisdiction shall be the courts of England and Wales. For Nigeria-based disputes, jurisdiction shall be the Nigerian courts.

11.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and TechRetina Innovations Lab regarding the Service.

11.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

11.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

11.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

11.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control.